IT SERVICE MANAGEMENT
Raise your process efficiency to the next level!Service management automation couldn’t get easier! With our best-in-class ITSM solution, automate & optimize processes / workflows across IT, HR, Facilities, Shared Services & more. This revolutionary omni-channel action packed platform, aligns infrastructure, people and processes with real time performance tracking while fostering team collaboration to perform tasks & resolve issues on the go.
A robust security solution to scale your IT processes. The solution streamlines remediation, accelerates responsiveness and increases overall accuracy of incident handling by leveraging collaboration functionality built into the platform. It manages & understands the security of your critical business services in IT infrastructure and uses CMDB (Configuration Management Database) to map security incidents & vulnerabilities and increase security response efficiency.
CUSTOMER SERVICE MANAGEMENT
It’s super easy to connect with your customers and deliver delightful experiences with CSM! Now connect customer service to other departments with CSM tool and resolve issues faster. This easy yet comprehensive solution for your service support interactions supports self-service catalogs, integrated field service (incident, problem, change & configuration management), pro-active issue resolution with root cause analysis and maintains service transparency between agents & customers.
FIELD SERVICE MANAGEMENT
Get the best from your disparately allocated resources with Field Service Management. Automate your field service for end-to-end visibility of operations & business processes. FSM allows you to understand the field issues before hand, select which tools to carry, plan process list to avoid slippages and map service engineers on field to get instant job status updates. It further integrates these activities with inventory, billing, accounting and other back-office systems.
SERVICES
SOLUTIONS
SECTORS
Raise your process efficiency to the next level!Service management automation couldn’t get easier! With our best-in-class ITSM solution, automate & optimize processes / workflows across IT, HR, Facilities, Shared Services & more. This revolutionary omni-channel action packed platform, aligns infrastructure, people and processes with real time performance tracking while fostering team collaboration to perform tasks & resolve issues on the go.
- Incident & Problem Management:
Take control of the anarchy by restoring service and responding to issues faster. Facilitate uninterrupted business processes: capture issues via omni-channel, prioritize them as per SLAs and route them automatically to the concerned resolution group. It also supports the user to avoid future service disruptions by identifying the root cause of the issue via trend analysis. - Change & Release Management:
Integrate change processes across IT with ease; deploy change management efficiently by analyzing impacts, reducing risks while accelerating the release of business services. It facilitates easy meeting management; now schedule, plan & manage meetings with CAB workbench. - Knowledge Management:
A knowledge sharing repository for users to gather, analyze & share information. It makes everything so handy, as it allows users to search / browse articles and provide feedback. - Asset Management:
It integrates physical, technological, contractual and financial aspects of IT assets on the go. Manage & control assets, services and other configuration items with ease throughout their lifecycle via a single window. - Configuration Management:
Track all IT assets / services and the relationship between configuration items while creating an available network of services. With easy & accurate data acquisition and visibility, reduce problems & incidents.
A robust security solution to scale your IT processes. The solution streamlines remediation, accelerates responsiveness and increases overall accuracy of incident handling by leveraging collaboration functionality built into the platform. It manages & understands the security of your critical business services in IT infrastructure and uses CMDB (Configuration Management Database) to map security incidents & vulnerabilities and increase security response efficiency.
CUSTOMER SERVICE MANAGEMENT
It’s super easy to connect with your customers and deliver delightful experiences with CSM! Now connect customer service to other departments with CSM tool and resolve issues faster. This easy yet comprehensive solution for your service support interactions supports self-service catalogs, integrated field service (incident, problem, change & configuration management), pro-active issue resolution with root cause analysis and maintains service transparency between agents & customers.
FIELD SERVICE MANAGEMENT
Get the best from your disparately allocated resources with Field Service Management. Automate your field service for end-to-end visibility of operations & business processes. FSM allows you to understand the field issues before hand, select which tools to carry, plan process list to avoid slippages and map service engineers on field to get instant job status updates. It further integrates these activities with inventory, billing, accounting and other back-office systems.
SERVICES
- Agile Implementation
- Competent Advisory
- Boundless Support
- Seamless Upgrade
- Inventive Training
SOLUTIONS
- IT Service Management
- IT Operations Management
- Security Operations
- Customer Service Management
- Field Service Management
SECTORS
- IT/ITES
- Data Center
- Telecommunication
- Manufacturing
- Retail
- Education